Customer Service

Welcome to Peach and Plum - an online Kidsí Fashion Boutique. We at Peach and Plum are committed to making your shopping experience with us as easy as possible. If you canít find answers to your questions, please contact us and we will respond promptly.

CONTACT US
If you have any questions or comments please email us and we will respond to you right away. If you prefer we call you back instead of emailing, please specify the phone number, name, and the best time to reach you. You can also leave a voice message at 646-417-7662 and we will call you back as soon as possible.

SIZES
Please use our by designer size guide below to determine the correct size to order. Keep in mind that the fit will depend on how big or small is your child for his or hers age group. If you are in doubt between two sizes, you may wish to order a bigger size, as children will always grow into it. Please let us know If you would like measurements of a specific item. Please be sure to include the brand, product name, and size of the garment you are interested in. We don't provde measurments for the Clearance Sale items.

Catimini, Junior Gaultier, Matooka Kids Couture, Halabaloo, and Sonia Rykiel Enfant brands run true to size. Please keep in mind that we refer to an average built of a child for certain age. If the child you are ordering for is bigger than average, you might want to order a size bigger than the child’s age.

IKKS, Monnalisa,Microbe/Miss Grant brands run small. If your child is an average size for his or her age group, you should consider buying a size bigger than his/her age. If the child you are ordering for is bigger than average, you might want to order two sizes bigger than the child’s age.

SHIPPING RATES & METHODS
US Standard Shipping: $6.95 USPS Express: $28 FedEx Express: $50
Canada, Mexico & Central America Standard Shipping: $20
Europe & South America Standard Shipping: $30
Australia, Africa, Asia-Pacific & Middle East Standard Shipping: $32

US Shipping: Most orders will take 3-7 business days to reach you from our warehouse in New York, NY. If you need a faster delivery (next or second business day, you can select "USPS Express" or "FedEx Express" as a shipment method during check-out. You will receive an email from us notifying you that your order is on the way. Most orders are shipped within 24-48 hours (except weekends and on major US holidays).

International Shipping: All non-US orders are processed within 3 business days upon credit card validation. Orders may be randomly selected for additional reviews and our credit card department may contact the customer by phone to confirm the order. We offer Standard shipping services to most of the international destinations. If your country is not currently listed on the order form, please contact us and we will add it to the list. Orders are delivered via USPS and are typically delivered within 5 to 11 business days.

RETURN & EXCHANGE POLICY
All Sale Items are Final Sale- NO RETURNS and NO EXCHANGES.

When merchandise needs to be returned or exchanged, please contact us as soon as possible to notify us and obtain a return authorization. We will provide you with the return shipping information promptly. When returning an item, please include a copy of your sales receipt. Items returned in less than perfect condition will be sent back at the customer's expense. When returning merchandise, we strongly recommend that you insure your package and use a traceable shipping method, as we canít offer credit for items that we donít receive.

SALES TAX
Peach and Plum is required to collect NY sales tax on all items shipped to a New York State address.

PAYMENT METHODS
Peach and Plum accepts American Express, Visa, and Master Card. We also accept PayPal email payments, please contact us if you are interested to pay via PayPal or Google Checkout.

GIFT SERVICE
All Peach and Plum orders arrive in beautiful lavender organza gift bags at no extra cost. When we ship a gift on your behalf to someone, we will include a gift invoice with no value on it and a personal card message from you. At the present time, Peach and Plum does not offer gift certificates. We are planning to introduce gift certificates later this year. If you are ordering a gift, please mention it in the Comments box.

PRICE ADJUSTMENTS
Due to limited inventory, we don't offer price adjustments on prior purchases.

PROMOTIONS
All promotional offers are applicable to the original retail prices. Due to limited inventory, we don't offer price adjustments on prior purchases.

ORDERING BY PHONE & FAX
if you prefer to order by phone, please call 646-417-7662 and leave a message. We will call you shortly and take your order information over the phone. You can fax your order to us at 501-647-7041. Peach and Plum guarantees 100% secure online ordering. To protect your personal information, we employ Secure Sockets Layer (SSL) technology. SSL is the standard for secure ecommerce transactions.

PRE-ORDERS
Pre-orders allow you to purchase the season's most exciting styles from the top kids’ fashion brands before they are available in the store. Pre-orders ensure that you will get your size in our high-fashion, limited inventory styles before they sell-out. When you place your pre-order, you’ll be charged the full amount of your purchase. Because most of the designer clothing we offer is manufactured in Europe, it may take longer than expected for some merchandise to arrive to our warehouse. We are not responsible for pre-orders that arrive past the expected delivery day, but promise that they will be coming to you as soon as we have them in stock. If you are not satisfied with the pre-order item you can exchange or return it within 14 days from the day of receipt (see Return & Exchange Policy).

INVENTORY
Our inventory information is updated in real-time. You can check the availability of a size you need from the drop-down menu on the item page. If you see an item or size that is not in stock, we will be happy to try to get it for you. Please email and let us know what item you would like. If you know of a great designer of childrenís clothing that you would like us to carry, please let us know and we will be happy to consider it.

PERSONAL SHOPPING SERVICE
Perhaps you need help shopping for a gift or maybe you’re not sure what colors and styles will look best for a certain occasion. Our personal shopping service is available to assist you. Just contact us and we’ll be glad to help you at no cost. We take fashion very seriously at Peach and Plum and want every kid to look his or her best.

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